Privacy Policy for IronCrest Recovery
At IronCrest Recovery, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our vehicle recovery and roadside assistance services, whether through our website, phone, or in person.
IronCrest Recovery is a company based in the United Kingdom, committed to complying with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection legislation.
Information We Collect
We collect various types of information to provide and improve our services to you. This may include:
- Personal Identification Information: Name, address, phone number, email address, and vehicle registration details.
- Location Data: Precise or approximate location of your vehicle when you request our services, obtained through your device or communicated by you.
- Vehicle Information: Make, model, year, VIN (Vehicle Identification Number), and details related to the vehicle's condition or issue.
- Payment Information: Details necessary for processing payments for our services (e.g., credit/debit card numbers, bank details). Please note we do not store full payment card details on our servers.
- Communication Data: Records of your interactions with us, including phone calls, emails, and website inquiries.
- Website Usage Data: Information about how you use our site, such as IP address, browser type, pages visited, and time spent on our service. This helps us to improve our online platform.
How We Use Your Information
We use the collected information for various purposes, including:
- Providing Services: To dispatch recovery vehicles, perform roadside repairs, provide towing, and manage secure vehicle storage.
- Communication: To confirm your service request, provide updates on our arrival, and communicate with you about your service.
- Billing and Payments: To process payments for services rendered.
- Service Improvement: To analyse service performance, improve our offerings, and develop new services.
- Safety and Security: To ensure the safety of our customers and staff, and to protect against fraud or other illicit activities.
- Legal Obligations: To comply with legal requirements and regulatory obligations.
Disclosure of Your Information
We may share your information with third parties only in the following circumstances:
- Service Providers: With trusted third-party companies who assist us in operating our business and providing services, such as payment processors, IT support, and communication platforms. These partners are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
We will not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include data encryption, secured networks, and access controls. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Data Protection Rights
Under UK GDPR, you have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data. We may charge a small fee for this service.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, your personal data, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us:
IronCrest Recovery
2847 Kingsway
Unit 3A
Bristol, South West England
BS5 6AW
United Kingdom